GENERAL TERMS & CONDITIONS
Welcome to Bioblends.com (“Site”). Bio Blends NZ Limited and our subsidiaries and affiliates (collectively, “Bio Blends”, “we”, “us”, “our”) provide our services to you subject to the following conditions. If you visit or shop at Bioblends.com, you accept these conditions. Please read them carefully.
Bio Blends may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.
The law applicable to this website is the law of New Zealand. By visiting our Site, you agree that the laws of New Zealand will govern these conditions of use and any dispute of any sort that might arise.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The information contained in this Site and/or provided by Bio Blends or the Dr Libby Group of companies and its associates, contractors and employees, is provided for informational purposes only and is not a substitute for the advice provided by your doctor or other health care professional. The information and products on this Site are not intended or recommended as a means of diagnosing, treating, curing or preventing any physical or mental condition. All matters concerning physical and mental health should be supervised by a health practitioner knowledgeable in treating that particular condition. You are responsible for determining if the products available on this Site are suitable for you, based on your health status, any allergies or intolerances you have, your medication use and advice from your health practitioner. We do not suggest or guarantee that the products on our Site are suitable for all individuals. By purchasing our products, you acknowledge that you are required to seek professional advice from your health practitioner beforehand if you have any medical conditions, take any prescribed medications and/or are pregnant or breastfeeding. If you experience any unanticipated changes to your health, you should cease use and seek medical attention.
Subject to the provisions of consumer protection legislation that cannot be excluded, Bio Blends accepts no liability arising from the information on this Site, or on websites linked from this Site, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Bio Blends will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this Site. Where conditions and warranties implied by law cannot be excluded, Bio Blends limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.
To the fullest extent permitted by law, Bio Blends does not give any express or implied warranties and makes no representations in relation to this Site. In particular, while reasonable care is taken in its preparation, Bio Blends does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this Site or its usefulness in achieving any purpose. Bioblends.com makes no representations or warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. You expressly agree that your use of this Site is at your sole risk. You agree, that if you are purchasing from Bioblends.com on behalf of a business the Consumers Guarantees Act 1993 (as amended) does not apply.
Bio Blends’ credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Bio Blends offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.
Although we engage all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure.
Please contact your financial institution immediately if you become aware of unauthorised use of your account.
How do we protect cardholder data?
All transactions on the website use industry best-practice encryption and security. We do not store cardholder data for longer than is necessary to process the payment through our payment gateway, and these details are never stored in our database at any time. Bio Blends staff, contractors and developers have no access at any time, under any circumstances to any card data entered into the website.
COMMENTS, FEEDBACK & TESTIMONIALS
If you provide us with comments, feedback or testimonials, whether written, verbal or otherwise, you consent to us using this information and or likeness in our marketing collateral. Please note we will not identify you by name unless you have given us permission to do so. Should you wish to revoke any information you have provided us please advise us by contacting firstname.lastname@example.org and we will remove reference to your remarks in any future collateral.
OTHER POLICIES & MODIFICATIONS
Please review our other policies, posted on this site. These policies also cover your visit to Bioblends.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
For questions or concerns you have about the Site, Bio Blends products or your order on the Site, please contact us via email at email@example.com or by phone at +64 9 377 6046.
Bio Blends NZ Limited
Level 7, 44 Anzac Ave
PRODUCT TERMS & CONDITIONS
ACCURACY OF PRODUCT DESCRIPTIONS
Bioblends.com attempts to be as accurate as possible. However, Bio Blends does not warrant that product descriptions or other content of this Site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition to us. Please contact us prior to returning the product by emailing firstname.lastname@example.org, to ensure that we can process the return and find a resolution as quickly as possible.
If you use this Site, you are responsible for maintaining the secrecy of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Items that are suitable for children are available for purchase on this Site, however we only sell them to adults who can purchase with a credit card. If you are under 18 years of age, you may use Bioblends.com only with involvement of a parent or guardian. Bioblends.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Bio Blends reserves the right to refuse any Order. In such case, Bio Blends will notify you as soon as reasonably practicable and refund to you any payment in full.
All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Bio Blends reserves the right to take legal action against unauthorised and unofficial sale of goods.
If Bio Blends is delayed or hindered in or prevented from performing any of its obligations under any Order by reason of any event or circumstance beyond its reasonable control, Bio Blends will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.
All prices stated on the Site are denominated in New Zealand dollars (NZD), if you select shipping to New Zealand, or Australian dollars (AUD), if you select shipping to Australia.
Prices are inclusive of GST, and are subject to change without notice. Prices do not include shipping, which is charged according to delivery location and order value. Product prices are regularly updated when price changes are received from our suppliers. International purchases may incur international transaction fees from your bank or financial institution if located outside of New Zealand or Australia. Please refer to your bank terms and conditions for more information.
The amount payable to Bio Blends for an order will be the total of the following amounts:
- the sum of the price of each product ordered as indicated on the Site at the time of submitting the order; and
- the cost of delivery determined in accordance with delivery location and order value.
You must pay the total amount by credit card at the time of submitting the order. Bio Blends accepts Visa or Mastercard.
SPECIAL OFFERS & PROMOTIONS
Any discounts offered by Bio Blends are valid for full price products available to purchase on this Site only, and exclude any sale items. Any discounts, sales and/or offers are only available while stock lasts and cannot be combined with any other offers. Bio Blends reserves the right to amend or withdraw any and all special offers at any time in its sole discretion.
Our standard return and refund policies apply to all sale purchases. Completion of your purchase/s constitutes acceptance of these terms and conditions.
SHIPPING & DELIVERY
Orders placed via our Site will be packed and dispatched within 2 business days, unless otherwise specified at time of purchase. Your tracking details will be sent by email following dispatch. Below is an indication of delivery times. Please note that these delivery timeframes are indicative only, and may change based on your specific location.
2 – 5 business days, from dispatch
2 – 5 business days, from dispatch (QLD, NSW, ACT, VIC, SA, TAS)
6 – 10 business days, from dispatch (WA, NT)
Rest of world:
Orders are unable to be sent outside of New Zealand or Australia at this time.
Shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders with a total value greater than $99 will receive FREE shipping.
We are unable to refund your shipping costs if your shipping is delayed for circumstances outside of our control such as missed delivery, redelivery, or issues with the way your address has been listed. Please ensure your shipping address is correct at the time of placing your order, as we’re unable to redirect orders.
If your order has not arrived within the specified delivery timeframe please check the tracking details that have been provided, or contact us via email on email@example.com or phone our help team on (+64) 9 377 6046.
Please note, any missing order requests must be advised within 30 days from date of purchase, no further action will be taken for contact made after this time.
We endeavour to make sure that all products listed on our Site are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Bio Blends are based in New Zealand and products are available for shipping to New Zealand and Australian addresses.
Orders shipped to Australian customers may be subject to requirements of the Therapeutic Goods Administration act. While Bio Blends provides no advice on this, you may wish to visit https://www.tga.gov.au/personal-importation-scheme for more information.
CUSTOMS & DUTIES
For any orders shipped internationally, the customer is the importer of the product and will be responsible for all customs import duties and any associated taxes.
RETURNS & REFUND POLICY
Please choose carefully as we do not offer refunds for returns due to change of mind. You are responsible for ensuring that any product you select on our Site is right for you prior to completing your purchase, based on your health status, medication use and advice received from your health practitioner.
Where goods are faulty, have been wrongly described, or are different to the product purchased on the Site, we will gladly provide a refund, exchange or credit.
If your order arrives damaged, please advise us within 24 hours of receiving so we can send a replacement and arrange collection of the damaged goods. Please contact us via email on firstname.lastname@example.org or phone our New Zealand help team on (+64) 9 377 6046.
Should you make an error when ordering online, Bio Blends will exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. No refunds or exchanges will be given on any opened products.
No refunds are given if you do not like the taste of the product or experience minor changes in health status a result of consuming the product. Opened products will not be accepted for return as a result of dissatisfaction with taste, dissatisfaction with product results, etc. Every individual has different perceptions on what is and isn’t palatable and is at different stages with their health. It can take up to three months for your body to adjust to the new nutrients it is receiving and during this time it can be common to experience changes to your body’s elimination pathways (such as diarrhoea (or constipation) and headaches) as your body uses the nutrients in Bio Blends to restore itself to optimal health.
Only items purchased on the Bio Blends Site can be returned to Bio Blends for a refund or exchange as outlined above. Items purchased in a store, specialty retailer or elsewhere must be returned to their original point of purchase.
In all cases, original proof of purchase must be provided and products must be returned within 30 days for Bio Blends to process any refund or exchange. Please email email@example.com in advance of your intentions to return or exchange a product, so that Bio Blends staff can assist you with a smooth transaction.
INTELLECTUAL PROPERTY TERMS & CONDITIONS
All content on this website, including text, graphics, logos, photographs, audio and video clips, product names, product formulation, and data compilations is the property of Bio Blends NZ Limited or its content suppliers and protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of Bio Blends NZ Ltd and protected by New Zealand and international copyright laws.
Bio Blends and all related graphics, photographs, logos, and product and service names are trademarks (both registered and unregistered) of Bio Blends NZ Ltd or its affiliates in other countries. These trademarks, logos and other proprietary graphics may not be used in connection with any other product or service without Bio Blends’ express prior written consent.
LICENCE & SITE ACCESS
Bio Blends grants you a limited licence to access and make personal use of this site and not to download or modify it, or any portion of it, except with Bio Blends’ express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Bio Blends. Any unauthorised use will automatically terminate the licence granted above.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.bioblends.com so long as the link does not portray Bio Blends, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Bio Blends, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Bio Blends logo or other proprietary graphic or trademark as part of the link without Bio Blend’s express prior written consent.
INFORMATION WE COLLECT
We collect personal information about you in various ways, such as when you create an account or online profile, use the interactive areas and features on our websites, make a purchase, participate in our contests or surveys or when you email, call or otherwise communicate with us. Such information may include your name, address, email address, phone number, photographs, credit card information and other contact or demographic information you choose to provide. We may also obtain information about you from other sources and link or combine that with information we collect on our websites.
We also automatically collect information about you when you access or use our websites. For example, we automatically log your computer’s operating system, Internet Protocol (“IP”) address, access times, browser type and language and the website you visited before navigating to our websites. We may also collect information about your usage and activity on our websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:
- review the personal information you have supplied us
- request that your personal information may not be used to contact you
- request that your personal information be removed from any solicited list used by us
- request that your personal information be deleted from our records
- to opt out of being contacted by us.
CORRECTION OF PERSONAL INFORMATION
You may, at any time, request access to the personal information, which we hold about you by sending an email to firstname.lastname@example.org. We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.
OPTING OUT & UNSUBSCRIBING
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us by sending an email requesting to be unsubscribed to email@example.com.
COOKIES & OTHER TRACKING TECHNOLOGY
THIRD PARTY COOKIES
HOW WE USE YOUR INFORMATION
We use the personal information we collect for the purposes described in this Policy or otherwise disclosed to you on our websites. For example, we may use your information to:
to personalise your experience (your information helps us to better respond to your individual needs)
operate and improve our websites;
provide and deliver products and services, process and complete transactions and send you related information, including purchase confirmations, shipping alerts, invoices, updates, security alerts, recall notices and support and administrative messages;
maintain and administer your online account;
to address feedback (we may contact you in response to your feedback or questions submitted)
send you news and information about events, activities, offers, promotions, products and services offered by Bio Blends or third parties that we think will be of interest to you;
process and deliver contest or sweepstakes entries and prizes; and
link or combine with other personal information we receive from third parties to help understand your needs and provide you with better service.
We may store and process personal information in the United States and in other countries.
DISCLOSURE OF INFORMATION
It is our policy not to share personal information collected through our websites with third parties except as described in this Policy or as otherwise disclosed to you on our websites. For example, we may share personal information as follows:
when you give us your consent to do so, including if we notify you on our websites that the information you provide will be shared in a particular manner and you provide such information;
when you provide a product review or you post content to interactive areas or features of our websites;
with third party vendors, consultants and service providers that perform services to help us with our business activities (such as shipping your order or offering customer service) and who need access to such information to carry out their work for us. These companies are authorized to use your personal information only as necessary to provide these services to us
when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or to respond to lawful requests, legal process or legal authorities;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, respond to an emergency or investigate fraud; and
in connection with, or during negotiations of, a merger, acquisition, financing or sale of all or a portion of Bio Blends’ assets.
We may also share aggregated or anonymized information that does not directly identify you.
LINKS TO OTHER WEBSITES
We take reasonable and appropriate steps to protect your personal information from unauthorized disclosure or access. However, no data transmitted over the internet or stored on a server can ever be 100% secured. Therefore, while we strive to protect your privacy and personal information, we cannot guarantee the security of any information transmitted or disclosed to us online. We are not responsible for the disclosure, destruction or theft of your personal information.
CHOICES & CHANGES
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or emailing us at firstname.lastname@example.org. If you opt out of receiving such communications, we may still send you non-promotional emails, such as emails about your account, purchases or our ongoing business relations.
If your personal information changes, or if you no longer desire our service, you may correct, update, or delete or ask to have it removed from our blog by making the change on your account with us, emailing our Customer Support at email@example.com or contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days or within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
SOCIAL MEDIA WIDGET
We may update this Policy at any time to reflect changes to our information practices and we will indicate when changes have been made by revising the date at the top of the Policy. If we make any material changes to this Policy, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on our websites prior to the date such changes become effective. We encourage you to periodically review this Policy for the latest information on our privacy practices.
MAKING A COMPLAINT
If you wish to make a complaint, you should contact us by mail, email, or telephone at the details below. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations, which have been carried out, and the outcome of your complaint.
If you have a question about this Policy, please contact us at:
Bio Blends NZ Ltd
Level 7, 44 Anzac Ave
+64 9 377 6046